Customer service is at the core of successful moving businesses. With increased competition in the industry, marketing campaigns on social media are not adequate anymore in the modern setting. Clients want a more personalized and enhanced experience when hiring a moving company. Service providers will market themselves as being the best in their field, but is that the actual case?
There is no better way of evaluating movers than knowing what to expect. Challenges happen, and companies need to have solutions to ensure a seamless move. Let us look at some customer success stories to learn from their experience.
Relocating Valuables to Multiple Locations
The first is a case study of a client who wanted to relocate to a distant location with valuables and bulky assets. It required using three forty-foot containers to accommodate the items, with each one going to a different location. Hectic, right? The logistics are complex, which can make it challenging to handle. Still, you’ll need to track the items until they have reached their destinations.
For the valuables, The Advance Group organized special transportation with a security officer carrying a locked briefcase with the jewelry locked inside. The luggage doesn’t leave their side at any point in the journey. Through collaboration with stakeholders in the moving industry, transporting valuables to different locations was seamless. In addition, a lot of planning was essential in giving the customer the best service and enhancing the experience.
Emergency Relocation from Overseas
Once the Ukraine-Russia war escalated, a company wanted emergency relocation to guarantee their safety amidst the conflict. The client wanted our company to relocate their staff and belongings overseas. People’s lives were at risk, and there was an urgent need for evacuation. We had to work overtime to evacuate dozens of workers to neighboring countries. However, the challenge was moving their belongings out of the country because of the volatility and security risks.
By liaising with partners in the locality, we managed to pack the items and ship them to destinations. We couldn’t avoid delays in deliveries due to the existing conditions. Still, the company was able to relocate people together with most of their belongings. This was a significant customer success story since many things could have gone wrong in the relocation process.
Relocating a Large Cooperation and its Workers
One of our clients, a multinational company, wanted to relocate its entire office and workforce to another country. We had limited time to move hundreds of people and assets. The challenge was beating the timeline to move all the people and items to a foreign land. We had to create a schedule and have additional personnel help with the task. By customizing our service according to the client’s needs, we were able to accomplish the task. Still, we had to be flexible to help with the customer’s request.
A moving company that has been in existence for several years knows what to expect from their experience and can avoid many challenges during relocation for a seamless move.